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Terms and Conditions

These terms and conditions do not affect your statutory rights.

By placing an order with Weelainy you will be agreeing to the following terms and conditions:



I post worldwide. Items are packaged carefully to prevent damage. Postage and packaging costs are not included in the item price and will be added at checkout. I always obtain a proof of postage certificate. P&P costs are calculated by weight of items as well as customer and item location. Weelainy is located in UK in summer (April-Oct) and in USA in winter (Oct-April).



Items are normally dispatched within 24hrs of payment receipt unless an item in the order is marked as MADE TO ORDER. Made to order items usually take  7-14 days. You will be notified if it will take longer for whatever reason.


Returns Policy

Weelainy  hopes you are delighted with your purchase. However, if  you are not completely satisfied, returns are accepted and replacements can be arranged.  Please return items unworn and in original packaging within 14 days of receipt. Upon return you will be issued a refund minus postage cost. Earrings cannot be returned unless faulty. If any order is found to be damaged/ Faulty or incomplete, please contact me within 48hrs of reciept


Made to Order

I only sell made to order items that I know I can reliably reproduce. However, because these items are handmade and due to the nature of glass, no two items are identical so please allow for some variation in the shape, size and colour of each piece.



Every effort is made to describe and illustrate items accurately. We cannot accept responsibility for any variation in colour caused by the browser, software or computer system used by you, the customer.



None of my products are endorsed or affiliated in any way with any trademarked brands such as Trollbeads, Pandora, Chamillia, Biagi. Any mention of these brands is purely to answer common customer questions regarding compatibility of my Big Holed Beads with these charm bracelet systems. All the Big Holed Beads on my site are made by me and I do not intend to mislead anyone in any way.